Do you have an order minimum?
Yes! Our order minimum is $300. However, for destination deliveries, we have different required minimums per city.
Do you deliver? What does it cost? Are there any other fees I should know about?
Yes! We do deliver! Our delivery "ITP" is $295 includes load in & load out, truck, labor, and one hour of design consultation to design your outlined diagram for set up. Is your venue outside of the Perimeter? Add $1/mile in addition to the delivery fee for Atlanta based events.
We do charge a 10% ($180 minimum) fee to every order to cover our labor, cleaning, and restocking. This allows us to pay our labor a fair wage for their service and to have smiling faces arrive at your event!
*Within 24 hours of checking out on our inventory page, one of our design consultants will respond with a full quote including delivery, pick-up, labor and restocking.
Do you work directly with clients? Are clients required to staff their own event planner?
We do! However, we do require that all clients that we work with do have their own event planner for the event. While we appreciate DIY brides, corporate in-house planners, and onsite venue coordinators, they do not satisfy the requirement of an onsite event planner that is dedicated to the execution of YOUR event. If you need planner recommendations, let us know - we partner with only the best!
Do you offer set up & design consulting? Do you set the tables for events?
Absolutely! It's our favorite!
We love to design, be there on the day of, and help to execute the beauty of the events that we participate in! Our design consultant team is available for your event for $125/hour. We do require that you hire a minimum of 2 design consultants per event, our jobs involve lots of heavy lifting so we have enlisted a safe back buddy system!
We do offer a white glove flatware setting service for $5/per place setting. Typically, we will drop off the flatware at the event venue to a wedding coordinator. At the event, caterers or the venue staff will set the tables. For return, tableware should be rinsed off with hot water and placed back into the crates in which they arrived with no food residue. We will be there at the end of the night to retrieve the flatware. We will sanitize, prepare, and repackage for the next event.
Flatware orders can be picked up at the warehouse by PLANNERS/COORDINATORS ONLY; when ordering flatware and want this option, one must provide the name/number of your planner to confirm. You will still be charged the 10% (or $180 minimum) cleaning/labor fee for this option.
We also ask for you to provide the name and phone number of your planner so we can coordinate for your special day!
Do you participate in styled shoots?
Yes! We love being a part of the creative vision of others! If we didn't have to get paid, we would literally do styled shoots ALL THE TIME.
Here's how we participate with styled shoots:
- You can have access to all of the product that you want, for free!
- You can arrange for pick up & delivery and we will help you load up and out
- If you need pick up & delivery, we can offer ITP delivery at $295
- Delivery outside of the perimeter? + $1/mile
- All styled shoots are charged a $99 sourcing & restocking fee, unless you're a partner...then take 50% off! Fill out our partnership form to learn more!
- You must provide proof of your company insurance policy in order to borrow our items
- If you rent more than $250 of product, we do require you to leave a credit card number on file for any incidentals or a $250 security deposit check.
- Please confirm a week in advance to ensure we can reserve your requested items!
- If your shoot is outdoors, please be prepared with a rain plan for inclement weather
Do you require a security deposit?
We do. We require a 20% deposit on all items; 40% on all table top items. It will be automatically added to your order through our online checkout system. Your deposit will be fully refunded within 7 days of all items being returned. If excessive labor is involved in cleaning items once they are returned (due to stains, rust, wax, etc.), an additional charge will apply. Please send the security deposit check separately to the address provided in your invoice email.
What's the process from here?
Head over to our inventory page and shop your heart out! All of your wishlist items will be emailed to our design professional, please indicate your delivery location (if necessary) and if you need styling for your event. We will reach out within 24 hours to confirm your order needs including delivery and design consultation or flatware setting service. You will receive the final invoice for your needs including any additions, at which point we ask for a 50% product deposit and 20% security deposit on your order (40% security deposit on tabletop items).
The remaining rental balance is due 30 days before your event at which time we will confirm our instructions on the day of & the layout at the event. On the day of, if you do not add any additional design consultation, our amazing delivery staff will place your items exactly how we confirmed at the 30 day point and we will drop off and pick up as agreed upon. The rental fee is for a 24 hour period; if rentals are needed for an extended period of time, a 30% charge on each rental will be applied per day.
You will then leave us a glowing review because you love us and you can't wait to work with us again! Talk to you soon!